Event Details

It doesn’t matter how effective an HR department is. If you can’t communicate initiatives, intents, needs, wants, objectives, and successes, your department might not get the respect it deserves. Technical expertise only goes as far as effective communication will take it.

This specific session will focus on the SHRM INTERPERSONAL competency cluster and target the key behaviors of Relationship Management and Communication.

In this session, participants will learn to how to communicate more effectively to constituents at all levels of the organization. Specifically, they will learn techniques to identify the dynamics of communication, the wants and needs of the audience, and concepts for delivering better messages. Finally, they will learn how to avoid the traps of situations that cause communication to break down.

Mack Munro is Founder and CEO of Boss Builders and is an experienced consultant, author, and speaker who has worked with executive and management teams in companies of all types, sizes, and industries in the USA and abroad. He is the author of How to Build Better Bosses, How to Win at Performance Management, and How to Be a Great Boss. 

He holds a MA degree in Organizational Leadership from Chapman University and a BS degree in Health Care Management from Southern Illinois University He is a qualified facilitator of the MBTI® and has also written and developed several personality and behavioral assessments and online tools. 

Mack hosts two popular podcasts:  HR Oxygen geared towards the overworked, overstressed, overwhelmed, and under-appreciated HR professional, and The Boss Builder Podcast, aimed at newly-promoted supervisors.